Last updated · 2024

Privacy & Policy

Skinheal Solutions is committed to protecting your privacy and ensuring your personal information is handled responsibly. This policy explains how we collect, use, and safeguard your data when you visit our website or use our clinic services.

GDPR Compliant

Medical-grade confidentiality

12 sections covered

Information We Collect

Personal Information

Full Name
Phone Number
Email Address
Age / Gender
Medical concerns shared through forms
Appointment details
Communication records

Information is collected through

Appointment booking forms
Consultation forms
Contact forms
Newsletter subscription
Phone calls or missed call requests
WhatsApp communication

Purpose of Data Collection

Appointments To confirm, schedule, reschedule, or manage consultations.

Communication To respond to treatment-related inquiries and provide follow-up care.

Updates To inform you about new treatments, clinic updates, and health awareness campaigns. You may opt out at any time.

Improvements To enhance our services, patient experience, and website functionality. We do not sell, trade, or rent your personal data to third parties.

Medical Information Handling

Any medical details shared through forms or consultations are treated as confidential health information.

Website forms are not substitutes for clinical diagnosis.
Sensitive medical decisions should always be taken during direct consultation.

Disclosure of Information

We may disclose information only under the following conditions:

Legal If required by law, regulation, court order, or government authority.

Protection To protect the safety, property, or legal rights of Skinheal Solutions or others.

Transfer In case of merger, restructuring, or transfer of clinic ownership.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from:

Unauthorized access
Misuse or alteration
Data loss

However, no online transmission is 100% secure. By submitting your information, you acknowledge this inherent risk.

Scam & Fraud Warning

Skinheal Solutions does not request confidential financial or OTP details via random emails, and does not ask for payment through unofficial accounts.

If you receive suspicious communication claiming to represent Skinheal Solutions, please ignore it and report it immediately to us.

Children's Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from minors without guardian consent.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites and encourage you to review their policies independently.

Payment & Refund Policy

Advance Initial consultations require advance payment to confirm booking.

Cancellation Appointments once booked cannot be canceled.

Rescheduling Rescheduling is permitted only if requested at least 48 hours before the scheduled appointment.

No-Show Missed appointments without prior notice are not eligible for refund or rescheduling.

This policy ensures fair time allocation for all patients.

User Rights

You have the right to:

Request access to your personal information
Request correction of inaccurate data
Request deletion of your personal data (subject to medical/legal retention obligations)
Opt out of marketing communications

To exercise these rights, contact us using the details in section 12.

Changes to This Policy

Skinheal Solutions reserves the right to update or modify this Privacy Policy at any time. Changes become effective immediately upon posting on the website. Continued use of the website indicates acceptance of the updated terms.

Contact Information

For questions regarding this Privacy Policy, please reach out to us through any of the following:

info@skinheal.in

Phone

+91-XXXXXXXXXX

Address

[Clinic Address]